01 / OUR PROMISE
The full amount you paid
Request a refund within 30 days of any Jemeen payment and we will return 100% of that payment, including tax, to the original payment method and in the original payment currency. We do not deduct fees or require a reason. There are no exclusions based on how much work you have used.
Every Growth Partner renewal has its own 30-day guarantee. Previous partial refunds count towards the full amount, so the combined refund is exactly what you paid.
02 / THE PROCESS
A few simple steps
- Sign in to your workspace with the email address used for your purchase.
- Open “View payment and next step” for the order and find the payment in the guarantee section.
- Choose “Request a full refund”, check the payment details, and confirm. No explanation is required.
We record the time of your request. If it is within the payment’s 30-day window, a processing delay will not affect your entitlement.
Your workspace shows whether the request is received, processing, confirmed or needs our attention. A confirmed Stripe refund is on its way to your original payment method; your bank or payment provider may take additional time to show it. If a payment provider needs attention, we will resolve it without asking you to submit another request.
If you cannot access your workspace, contact Jemeen. We will verify your payment and help you record the request. Do not send passwords or full card details.
03 / WHAT HAPPENS NEXT
Your saved work stays available
A refund request holds new delivery for the order being refunded. For Growth Partner, a confirmed subscription refund stops new delivery and cancels future subscription renewals. Your other separately purchased services are unaffected.
A confirmed refund cancels your Growth Partner subscription. We confirm cancellation separately after Stripe verifies it. Your responses, source files, reports and action progress remain saved. If you return, choose “Review and reactivate” to start a new paid subscription and continue from your saved work after reviewing dates and evidence. Pausing delivery without a refund does not cancel billing.
04 / YOUR RIGHTS
Your consumer rights still apply
This guarantee is in addition to your rights under applicable consumer law. The 30-day period does not limit those rights. If you need help after that period, contact Jemeen.
Policy version 2026-10-04.1 · Jemeen Pty Ltd